Program Manager I

About the position

Provides oversight and direct leadership on multiple concurrent projects/programs of varying size up to and including enterprise transformational initiatives within multiple portfolios and/or LOBs at any given time. Influences and leads large-scale change initiatives. Key contributor in developing financial realization measures.

Responsibilities

• Plans and coordinates closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.
• Works closely with, and provides direction to technology leads to support program needs.
• Ensures that program activities are on a path to deliver benefits realization.
• Installs an appropriate risk management plan for the program.
• Ensures collaboration across LOBs with key functional partners in the implementation of initiatives.
• Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes.
• Readily recognizes solution and determines at what point issues require escalation to management.
• Leads teams or multiple teams of internal and/or external resources on a project basis.
• Provides project-related performance evaluations on project resources.

Requirements

• Bachelor's degree in a relevant field, or an equivalent combination of education and work experience
• Ten years progressive related experience in either a consulting, project management or process improvement related role
• Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Demonstrated leadership in the implementation of complex programs and projects
• Ability to bring clarity to ambiguous assignments
• Demonstrated strong verbal and written communication skills
• Superior working knowledge of business matters, finance, planning, and forecasting

Nice-to-haves

• Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP
• Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies
• Experience implementing large/complex initiatives across a matrix organization
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives
• Experience with financial measurements and metrics
• Financial Services experience

Benefits

• Medical, dental, vision, life insurance
• Disability, accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation during the first year of employment
• 10 sick days
• Paid holidays
• Defined benefit pension plan
• Restricted stock units
• Deferred compensation plan