Program Manager II- EP&W Production Support Operations Manager

About the position

Leadership position providing oversight for EP&W Production Support-a large, high-performing team of nearly 400 employees and on/offshore resources-ensuring seamless execution of strategic objectives across the team. The role is responsible for robust financial and resource management, risk mitigation, demand management, operational reporting, and employee engagement. Serving as a liaison with EP&W Delivery Execution, the position leads horizontal initiatives, drives strategic financial planning, oversees labor and contract management, and manages resource onboarding. Additionally, the position encompasses managing change and portfolio initiatives, enforcing risk protocols, overseeing executive routines, and guiding talent planning and employee engagement.

Responsibilities

• Plans and coordinates closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.
• Works closely with, and provides direction to technology leads to support program needs.
• Ensures that program activities are on a path to deliver benefits realization.
• Installs an appropriate risk management plan for the program and ensures adherence to company and unit requirements.
• Proactively challenges the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes.
• Leads teams or multiple teams of internal and/or external resources on a project basis.
• Provides project-related performance evaluations on project resources.
• Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendations and/or creates action plans to mitigate negative variances or to resolve issues.
• Prepares dashboard reporting to identify and communicate the health of the project portfolio for use by key executives.

Requirements

• Bachelor's degree in a relevant field, or an equivalent combination of education and work experience
• Ten years progressive related experience in either a consulting, project management or process improvement related role
• Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Demonstrated leadership in the implementation of complex programs and projects
• Ability to bring clarity to ambiguous assignments
• Demonstrated executive level verbal and written communication skills
• Superior working knowledge of business matters, finance, planning, and forecasting
• Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Nice-to-haves

• Proven/Strong leadership experience managing large, diverse technical teams in a production support or IT operations environment, preferably within financial services or a similarly regulated industry.
• Experience implementing large/complex initiatives across a matrix organization
• Ability to work cross-functionally between all IT, Enterprise, and business departments, building effective relationships and partnerships
• Experience with financial measurements and metrics, to include forecasting, budget management, sourcing, and contract renewals
• Strong background in driving change management and continuous process improvement initiatives, using methodologies such as ITIL, Six Sigma, or similar frameworks.
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives
• Exceptional communication and leadership skills, with a track record of effectively collaborating with senior stakeholders, managing both onshore and offshore resources, and aligning technical teams with business objectives.
• Risk Management experience
• Understanding of the Software Development Life Cycle (SDLC) and Agile Methodology

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)