Program Manager; OhioRise LSW or LPC

Full-time - Mid Level

Dayton, OH

Social Assistance

About the position

The OhioRISE Program Manager will aim to achieve the ultimate goal to keep youth in their homes, communities, and schools by assessing and delivering the appropriate services needed and reducing unnecessary out-of-home placements and potential custody relinquishment. The OhioRISE Program Manager provides direct supervision to OhioRISE Care Coordinator Supervisors and ensures quality service delivery by providing onboarding and ongoing training, monitoring program outcomes, and overseeing program compliance.

Responsibilities

• Provides direct supervision to Care Coordinator Supervisors.
• Assumes interim supervisory role of Care Coordinators as needed in the absence of a Care Coordinator Supervisor.
• Serves as a single point of contact for Multi-System Youth applications for Aetna, Ohio Department of Medicaid, and facilities.
• Monitors program outcomes, including those related to value-based contracts.
• Responsible for on-boarding of new OhioRISE Care Coordinators and supervisors.
• Oversees documentation training, including training on Care Plans.
• Provides direct consultation and support, including remedial training, to address supervisor and Care Coordinator performance issues.
• Supports and maintains positive working relationships with stakeholders in the catchment areas.
• Participates in internal Continuous Quality Improvement (CQI) activities.
• Maintains current knowledge of IT systems associated with the OhioRISE Program.
• Works collaboratively with NYAP support departments to advance program operations and outcomes.
• Submits required external and internal reports and uses reporting functions for program improvement efforts.

Requirements

• Master's Degree in Social Work, Counseling or comparable Human Services field from an accredited institution.
• Professional licensure, independent licensure strongly preferred.
• Two years' direct supervisory experience, preferably in the OhioRISE program.
• Must reside in OhioRISE Catchment Area C.
• Knowledgeable of and experienced in providing staff training relevant to program operations and requirements.
• Strong verbal and written communication skills.
• Ability to relate to diverse groups and manage interpersonal conflict.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers.

Nice-to-haves

• Excellent internal and external customer service skills.
• Open and willing to work non-traditional hours and assume on-call responsibilities.
• Ability to embrace working as a diverse team with persons of any background.

Benefits

• 22 Days of Paid Time Off
• 11 Paid Holidays
• Half-Day Fridays during the summer
• Mileage reimbursement
• Phone reimbursement
• Student Loan supplemental Payment assistance