Program Manager (Remote in US)

About the position

We are seeking a talented individual who will be responsible for supporting and managing client relationships and for delivery of Gainwell services to Government client(s) in accordance with client contract requirements. Oversee routine delivery of client services and be responsible for day-to-day management of client relationship. Must have strong project management capabilities and assist in scope expansion sales and implementations. Must track strategic corporate initiatives that are tied directly to individual account goals and objectives. Strong communicator and collaborator with operational and IT teams. If you are PMP certified please apply now!

Responsibilities

• Builds and manages client relationships, with support from Program Director, ensuring client satisfaction.
• Oversight and management of contracts, specific products/services or special projects.
• Builds relationships and collaborates effectively with contract operations and implementations to ensure successful delivery of services to client(s). Assist in the creation and/or review of client deliverables.
• Continuous monitoring and timely reporting to leadership of progress towards business goals.
• Develops documents with appropriate standards to meet client requirements and needs.
• Ensures communication and understanding of deadlines, assignments and objectives.
• Maintains grade and quality of program deliverables within defined and agreed upon program requirements.

Requirements

• 5+ years of relevant work experience (preferably with Healthcare, Government, Client services)
• Strong written and verbal communication skills (client communication skills preferred)
• Ability to work independently, manage several projects, engage with various stakeholders (internal and external) and meet deadlines.
• Proficient in Microsoft Access, with a strong understanding of database design and management.
• Ability to create queries, forms and reports to support data analysis.
• Advanced proficiency in Microsoft Excel, including expertise in formulas and pivot tables.

Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.