Program Manager

NexonIT • Paramus, NJ

422d • $145,600 - $145,600

About The Position

The Program Manager at NexonIT is responsible for guiding and supporting digital initiatives to enhance performance, efficiency, profitability, and safety within the organization. This role involves leading application support and development teams, managing day-to-day operations, and ensuring compliance with security standards. The Program Manager will also oversee process improvement initiatives and collaborate closely with senior leadership to align technology solutions with business needs.

Requirements

• Undergraduate degree in Information Systems or related field; Graduate degree is a plus.
• Minimum of 10 years of experience in information technology.
• Extensive experience in partnering with operations and managing departments.
• Experience working with outside firms to augment staff when required.
• Prior industry knowledge beneficial.
• PMP certification required.
• Excellent verbal and written communication skills, including presentation skills.
• Outstanding relationship-building skills.
• Proficient project management, time management, and continuous improvement skills.
• Superior problem-solving and financial analysis skills.
• In-depth knowledge of software development practices.
• Familiarity with database architecture and design.
• General knowledge of various enterprise platforms.

Nice To Haves

• Experience with AGILE project management methodologies.

Responsibilities

• Guide and support digital initiatives to enhance domain performance, efficiency, profitability, and safety.
• Lead and manage application support and development teams, including hiring, training, and performance evaluations.
• Review, approve, and allocate work assignments to staff.
• Develop and implement strategies to improve the performance and efficiency of their team.
• Lead process improvement initiatives by participating in user group meetings to identify areas for improvement.
• Oversee the day-to-day operations of their team, ensuring timely resolution of issues.
• Challenge, assist, and advise on technical and application solutions to be implemented.
• Pilot and manage technical crises, report alerts, and arbitration needs to the authorities.
• Perform a permanent technological watch to be the technical referent on their perimeter.
• Work closely with the CTO for guidance on new technologies and solutions.
• Provide level 3 support for its scope.
• Ensure coordination and compliance with security standards and architecture of the IS on its perimeter.
• Manage various audits (technical, security, and publishers) within its scope.
• Ensure application mapping respects standards set forth by the Chief Technology Office.
• Define the technical base of its perimeter to meet digital transformation plans.
• Control the environment and promote continuous integration within its scope.
• Manage the technical debt of its scope.
• Design and validate the technical architecture of its scope.
• Set up procedures and tools for continuous integration (Jenkins, JIRA, Gitlab).
• Contribute to the improvement of practices and methods implemented.
• Organize and supervise production launches of its scope.
• Verify and ensure the quality and performance of developments within its scope.
• Blueprint functional and technical change documentation and liaise between business and outsourced service providers.
• Provide senior leadership with regular project status and reporting.
• Create and present business cases, identifying business needs efficiently.
• Collaborate with Project Managers and Solution Delivery teams to identify necessary resources for project deliverables.
• Manage stakeholder expectations through clear and professional presentations and communications.
• Lead efficient team operations that promote modernization and upgrades of DB&T and BU/Domain systems.
• Conduct performance evaluations and career planning with DB&T staff.
• Mentor staff members to align their goals with BU/Domain goals and personal development goals.
• Understand AGILE project management methodologies.

Benefits

• Competitive hourly pay starting from $70.00 per hour.
• Hybrid work environment with flexibility in scheduling.
• Opportunity for professional development and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree