Program Support Specialist- Ocean County

Central Jersey Family Health Consortium • North Brunswick Township, NJ

439d • $58,500 - $58,500

About The Position

The Program Support Specialist (PSS) plays a crucial role in the Family Connects home visiting program by connecting parents and caregivers of newborns to the program for enrollment. This includes families who have experienced infant loss. The PSS is responsible for data entry on the eligible birth population and follows up with families after their nurse visit to assess satisfaction and the effectiveness of nurse referrals.

Requirements

• Bachelor's degree in education or health-related field required.
• Knowledge and experience in non-profit, maternal child health, and education preferred.
• Experience in a healthcare delivery or social service organization and/or community interfacing role preferred.
• Verbal and written fluency in English and Spanish.
• Excellent verbal and data entry skills with strong attention to detail.
• Ability to work collaboratively in a team environment and independently to meet deadlines.
• Experience working in a patient or client environment requiring sensitivity and cultural awareness.
• Excellent interpersonal skills to communicate effectively with diverse groups.
• Computer proficiency with Microsoft programs including Windows, Outlook, Office 2007, Access, Excel, Power Point, Publisher, and Word.
• Strong interpersonal and oral/written communication skills required.
• Valid Driver's license with proof of ongoing automobile insurance coverage.

Responsibilities

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with client recruiting as needed by establishing contact with families.
• Engage, recruit, and schedule families for nurse home visits.
• Build relationships with hospital birth center management and staff, attending meetings and providing educational in-services.
• Schedule clients for nursing visits via phone or in-hospital visits as appropriate.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
• Handle confirmation of appointments via text messaging.
• Act as the primary public contact to answer questions and reschedule home visits as needed.
• Follow up with families in a timely manner.
• Attend all regular staff meetings, Family Connects planning meetings, in-service trainings, and other required meetings.
• Complete other duties and tasks as assigned by Family Connects Nurse Manager and program leadership.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree