Huntington Bancshares - Columbus, OH
posted 5 months ago
The Programmer/Analyst-Senior (SRE Engineer - Mainframe) is a critical role within our organization, primarily responsible for providing technical support for various complex applications. This position requires a deep understanding of system monitoring and support tools, as well as the ability to perform technical analysis to troubleshoot incidents effectively. The individual will work closely with the Problem Review Team to track and mitigate known system problems, ensuring that corrective actions are implemented promptly. In this role, the engineer will frequently collaborate with external vendor representatives who interface with our internal applications. The responsibilities include developing both short and long-term solutions to daily issues, addressing defects, and resolving recurring problems. The engineer will also be tasked with building monitoring, alerting, and availability systems into applications to reduce operational toil. The position demands a strong grasp of industry standards and technology trends relevant to Huntington, driving process enhancements, streamlining communication, and optimizing delivery from discovery to deployment. The engineer will participate in troubleshooting efforts with other developers and contractors, documenting production issues that require code fixes, and assisting in validating and closing out defects. Additionally, managing customer-impacting incidents, providing Level 1 and Level 2 support for application and platform issues, and ensuring that monitoring alerts and system events are assessed and prioritized are key responsibilities. The engineer will also update the knowledge base with support information and escalate incidents to appropriate support teams or external vendors as necessary.