Project Manager III (Scrum Master) - EXP.O NOW - Customer API, IS Customer Experience

About the position

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. The Project Manager plays a key role working within a small, collaborative and agile development team building the Customer API Program. The project manager will take on a dual role, as a scrum master for the API team and as a project manager for the larger API Program and work collaboratively with Product Manager and leadership. The project manager will communicate effectively with team members and stakeholders throughout the PI (Program Increment), maintain and execute the PI Plan, and help raise awareness and mitigate risks.

Responsibilities

• Enable agile, SAFe and scrum principles at the team level.
• Enable and drive cross-team coordination, risk management, dependencies and execution at a program level.
• Facilitate SAFe ceremonies.
• Execute the API Program plan.
• Facilitate key Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives).
• Act as a servant leader, helping the team remove impediments and continuously improve.
• Foster a collaborative team environment that embraces Agile best practices.
• Track and report team metrics to ensure transparency and continuous improvement.
• Drive API adoption by coordinating workshops, roadmap planning, and scaling efforts.
• Identify risks and dependencies and work proactively to mitigate them.
• Provide organization and clarity around complex initiatives, ensuring timely execution.

Requirements

• 5+ years of experience in related field (project management, software development, etc)
• 5+ years of experience as project manager or scrum master
• 2+ years of experience with Scaled Agile Framework (SAFe)
• Proficiency and demonstrated experience as a Scrum Master with scrum/agile and kanban methodologies
• Strong communication and execution capabilities
• Assertive personality, interpersonal, action and outcome driven mentality
• Well-organized with keen attention to detail
• Excellent time management and organization skills

Nice-to-haves

• SAFe Certification (Scrum Master, SAFe Program Consultant)
• Experience with API lifecycle management, API development, API governance framework.
• Experience with large-scale Agile initiatives and Lean Portfolio Management
• Experience with workshop facilitation (e.g, Design Thinking, Liberating Structures)
• Proficient with ADO (Azure DevOps)
• Demonstrated experience as a project manager on technical projects in the software or IT industries
• Proven interpersonal skills and the ability to communicate effectively with a wide variety of people
• Ability to successfully navigate and execute within ambiguous and stressful situations
• Skilled problem solver, strong collaborator, and able to provide organization and clarity around complex topics

Benefits

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement