Property Management - Bilingual Leasing Manager - Magna (Touchstone at Little Valley)

D.R. Horton - Magna, UT

Full-time - Mid Level

Magna, UT

251-500 employees

Construction of Buildings

About the position

The Bilingual Leasing Manager at D.R. Horton, Inc. is responsible for overseeing all aspects of leasing and marketing at the property. This role involves collaborating with the Regional Manager and marketing teams to achieve leasing goals, manage the leasing process, and maintain positive resident relations. The Leasing Manager will lead the leasing team, ensure effective leasing techniques, and maintain community standards while providing excellent customer service.

Responsibilities

• Ensure leasing techniques are effective in meeting leasing goals, including closing metrics and accurate reporting systems.
• Conduct all functions necessary to close the sale, including making appointments, generating leads, conducting tours, and managing the move-in process.
• Manage the application process and lease expirations, securing renewals as needed.
• Follow up with prospective residents to convey commitment to service and finalize leasing decisions.
• Complete acceptance and inspection walks with construction and new residents.
• Maintain community appearance and ensure timely repairs are noted and completed.
• Assist with supervision of all business functions related to operations.
• Recognize learning and performance gaps for the leasing team and provide necessary training and motivation.
• Provide a support system for the leasing team and ensure daily accountability of leasing activity.
• Confirm leasing staff are converting inquiries and closing walk-in traffic according to standards.
• Provide consistent service throughout the resident life cycle.
• Conduct market surveys by visiting competitive properties and staying informed about rents and promotions.
• Complete various accounting, financial, and administrative reports.
• Ensure adherence to government regulations including Fair Housing, ADA, and OSHA.
• Conduct all business in a professional and ethical manner to serve customers and increase company goodwill and profit.
• Respond quickly and courteously to resident concerns and take prompt action to resolve issues.
• Assist in vendor scheduling and ordering supplies.
• Provide feedback on pricing and marketing strategies and assist with community marketing activities.

Requirements

• High school diploma or GED required.
• Three years of related experience in leasing, sales, customer service, or a related field.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong interpersonal skills with the ability to influence others.
• Enjoy working both individually and in a team environment.
• Talent for executing sales skills, including generating leads and closing sales.
• Demonstrated ability to read, write, and communicate effectively.
• Proficiency in using the internet for marketing and sales-related tasks.
• Ability to follow instructions in written and oral form.
• Proficiency with computer systems, including CRM programs and MS Office.
• Ability to frequently stand, walk, and climb stairs for the majority of the workday.
• Ability to work inside and outside in all weather conditions.

Nice-to-haves

• Bilingual is a plus.
• Knowledge of property management software systems such as OneSite, ILM, or Propertyware preferred.

Benefits

• Medical, Vision and Dental insurance
• 401(K) retirement plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time, and Company Holidays