Property Manager, Multifamily

Multifamily - Orlando, FL

Full-time - Mid Level

Orlando, FL

Specialty Trade Contractors

About the position

The Property Manager for Woodlake Villas is responsible for maintaining the community to a market-ready standard while ensuring a high level of service. This role involves overseeing all operations, managing a high-performing team, and driving revenue through effective marketing and customer service strategies.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure compliance with company standards.
• Track and evaluate advertising and client traffic.
• Develop, mentor, lead, and manage a cohesive team to maximize engagement and minimize turnover.
• Drive revenues through understanding competition and developing creative marketing programs.
• Instill and model Cushman & Wakefield's mission to be the best national management company.
• Supervise day-to-day operations of the on-site team, ensuring adherence to policies and procedures.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents' files in accordance with company standards.
• Ensure a positive living environment for community residents through conflict resolution and follow-up.
• Manage and maintain all aspects of the community budget and finances.
• Work with leasing staff to meet leasing/marketing goals.

Requirements

• Bachelor's Degree preferred.
• Real Estate License preferred.
• 3+ years of Property Management experience.
• 3+ years of Management experience.
• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping, and sales skills with excellent oral and written communication skills.