Property Manager - One Lakefront

$75,000 - $95,000/Yr

Holland Partner Group - Seattle, WA

Full-time - Mid Level

Seattle, WA

Construction of Buildings

About the position

Holland Partner Group is seeking an experienced and team-oriented Property Manager to lead the dedicated team at One Lakefront, located in Seattle's South Lake Union neighborhood. This full-time position is responsible for the day-to-day operations of the property, ensuring that all functions and goals are met in accordance with the company's core values. The Property Manager will oversee all phases of community operations under the direction of the Regional Manager, ensuring that staff is motivated and provides an exceptional customer experience. The role requires maintaining an adequate inventory of supplies and tools for service and property maintenance, as well as overseeing the Maintenance Manager to administer a preventative maintenance program that minimizes emergency repairs and service requests. In addition to managing staff and resources, the Property Manager will conduct regular community staff and safety meetings, develop and support property budgets and marketing plans, and handle resident issues promptly to ensure satisfaction. The position also involves overseeing the Point of Sales process, reviewing resident applications and leases, and participating in pricing discussions to meet or exceed benchmark expectations. The Property Manager will ensure timely completion of various reports, understand and apply Fair Housing and Landlord-Tenant Laws, and work with the Sales Team to increase property income and resident retention. Regular inspections of the community will be conducted to ensure standards are met, and the Property Manager will represent Holland Partner Group professionally at all times.

Responsibilities

• Manage all phases of community operations under the direction of the Regional Manager.
• Ensure all staff is motivated, functions as an effective team, and provides an exceptional customer experience.
• Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property.
• Oversee the Maintenance Manager in administering a preventative maintenance program that minimizes emergency repairs and service requests.
• Conduct community staff meetings and safety meetings on a regular basis.
• Develop and support property budgets, marketing plans and reforecast.
• Handle all resident issues in a timely manner to ensure an exceptional customer experience.
• Oversee and support the Point of Sales process to ensure compliance with the program.
• Review and approve or reject resident applications, leases, renewals, and move-in documents.
• Actively participate in pricing and owner calls and discussions to ensure the property is meeting or exceeding benchmark expectations.
• Ensure the timely and accurate completion of various daily, weekly, and monthly reports.
• Understand, support, and apply principles of Fair Housing and Landlord-Tenant Laws.
• Work with the Sales Team to increase property income, resident retention, and lease renewals.
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Manage the property relationship with the Community Operations Team.
• Regularly inspect the community to ensure Holland Residential standards are met and offer recommendations for community capital improvements or repairs.
• Represent Holland Partner Group in a professional manner at all times.
• Conform to company apparel standards and set a positive example for all Associates.
• Perform all other duties as directed and assist the overall team effort in any way possible.

Requirements

• High school diploma or equivalent is required; a college degree in related coursework or equivalent years' experience strongly preferred.
• Minimum of three years' experience in residential property management required; two years of internal experience and additional comparable managerial experience may be considered in lieu of three years' industry experience.
• Skilled in marketing and budgeting with sales or multi-family leasing and/or product sales.
• Knowledge of unit turn, maintenance, grounds keeping, painting and landscaping.
• Ability to work effectively with all levels of employees while inspiring respect and credibility.
• Skilled in supervising and motivating others to ensure property goals and objectives are met.
• Knowledge of Fair Housing and Landlord-Tenant Laws.
• Excellent communication, organizational and leadership abilities.
• Proficient in Microsoft Office suite and familiarity with on-site software systems; Yardi preferred.
• Strong customer service, diplomacy, and crisis diffusion skills.
• Financial understanding and ability to formulate strategies based on property data.
• Good verbal and written communication skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Ability to accurately perform multiple tasks in a complex and fast-paced operating environment.
• Ability to understand and clearly explain legal documents.

Nice-to-haves

• Fluency in English both verbally and non-verbally.

Benefits

• Health care benefits (Medical, Dental, Vision, HSA, FSA)
• Income replacement (Long-term Disability)
• Retirement savings through 401(k), including employer match
• Supplemental benefits (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA)
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Paid Time Off (PTO)
• State mandated Paid Sick Leave
• Paid holidays
• Volunteer Time Off (VTO)
• Generous Sabbatical after every 5 years of service
• Profit share programs
• Housing discounts may be available dependent on the property, ownership approval, and unit availability.