Property Manager - South Westerly

Millennia Housing Management - Lakewood, OH

Full-time - Mid Level

Lakewood, OH

Real Estate

About the position

The Affordable Housing Property Manager is a pivotal role within Millennia Housing Management, responsible for overseeing the overall performance of affordable housing properties. This position requires a deep understanding of property management, particularly within affordable housing programs, ensuring compliance with legal standards and maintaining high levels of resident satisfaction. The manager will be tasked with financial oversight, ensuring that the property meets its financial goals while adhering to all relevant regulations, including those set forth by HUD and the Low-Income Housing Tax Credit (LIHTC) program. In this role, the Property Manager will foster an inclusive working environment, promoting employee growth through training and development initiatives. They will ensure that all staff members are equipped with the necessary tools to succeed in their roles. A critical responsibility will be the collection of rent, managing delinquencies effectively, and maintaining high occupancy rates to maximize the rental potential of market-rate units. The manager will also oversee the application waiting list and ensure that resident selection and certification processes are completed accurately and in a timely manner. The Property Manager will be responsible for controlling expenses in line with established budgets and ensuring compliance with REAC and MOR inspections. They will conduct the initial lease process and annual re-certifications, ensuring adherence to Section 8 and HUD regulations. Additionally, the manager will plan and execute community activities, handle tenant complaints and emergencies, and provide excellent customer service. Regular unit inspections will be conducted to maintain the property’s curb appeal and overall health, ensuring that the living environment is safe and welcoming for all residents.

Responsibilities

• Foster an inclusive working environment.
• Promote growth by implementing training and development plans for employees.
• Ensure that employees have the necessary tools to be successful.
• Collect 100% of the rent every month and manage delinquencies as appropriate.
• Maintain and increase occupancy and maximize the rent potential of market-rate units.
• Maintain and process application waiting list.
• Ensure resident selection and certification paperwork is completed accurately and timely.
• Control expenses according to established budgets.
• Pass REAC and MOR inspections, maintaining required housing and company quality standards.
• Conduct initial lease process with certification and annual re-certification for HUD and Tax Credit compliance.
• Ensure adherence to Section 8 and HUD regulations.
• Plan and execute activities throughout the year, including parties and events.
• Handle tenant complaints and emergencies promptly.
• Provide excellent customer service.
• Ensure work orders are created and processed promptly.
• Conduct unit inspections, including quarterly inspections.
• Ensure the property's curb appeal is impeccable.

Requirements

• Three years' experience with HUD Section 8 and LIHTC experience is a plus.
• Prior experience with REACS & MOR audits is preferred.
• Housing experience required, preferably in affordable housing with an emphasis on HUD and LIHTC.
• Excellent communication skills, both verbal and written, are critical.
• Must possess superior customer service, communication, and interpersonal abilities.
• Ability to analyze complex problems and propose workable solutions.
• Able to influence effectively and gain support for new ideas across multiple stakeholders.
• Solid understanding of budgeting and business operations.
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational skills.

Nice-to-haves

• Experience in property management software.
• Knowledge of local housing regulations and laws.
• Bilingual abilities to communicate with a diverse resident population.

Benefits

• Health insurance coverage.
• Dental insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Professional development opportunities.