Public Cloud Enablement Chief of Staff - Lead Technical Program Manager

About the position

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Consumer and Community Banking Public Cloud Enablement Team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Lead team meetings, driving strategic priorities and business metrics in line with the Product Line strategy
• Develop a strategic communications plan for the Infrastructure Engineering & Enablement organization and executing against it
• Partner with managers across the organization on Book of work oversight to ensure the right talent alignment for initiatives
• Deliver impactful and meaningful content for monthly business review
• Manage organizational development and driving support for hiring and new employee enablement
• Ensure financials are maintained and in line with expectations
• Collect, synthesize, analyze and present project data and findings
• Coordinate and executing ad hoc requests across the various teams
• Develop strategic presentations for internal audiences

Requirements

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Experience with stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Experience with managing program/ project schedules, tracking program/ project and milestone completion, and reporting progress effectively to executive stakeholders.
• Experience with building and strengthening program governance and controls within a large organization
• Experience with the tools used to produce governance documentation, stakeholder communications, and track program metrics (Jira, Confluence, Teams, PowerPoint, MS Project, Excel)
• Strong analytical, conceptual, and problem-solving ability
• Excellent interpersonal (verbal and written) communication skills with the ability to coach others in the best ways to present and explain information concisely tailored to the target audience
• Strong technical background with a deep understanding of modern public (AWS Cloud) and on prem cloud computing technologies and IT infrastructure.

Nice-to-haves

• AWS Cloud Practitioner Certification a plus
• Experience in the financial services industry
• Experience with Agile and Scrum frameworks and the application in product development and delivery organization
• Experience in developer platforms, tools, and FinOps frameworks
• Outstanding writer, proofreader and copy editor with experience writing internal communications for large global organizations is a plus