Pump Shop Planner/Service Coordinator

Full-time - Mid Level

Flower Mound, TX

Administrative and Support Services

About the position

The Pump Shop Planner/Service Coordinator plays a crucial role in supporting the Operations team by managing production schedules, ensuring timely updates on job statuses, and coordinating with various departments to meet customer expectations. This position is essential for maintaining workflow efficiency and communication between teams.

Responsibilities

• Develop production schedules based on customer orders, collaborating with purchasing and production teams to ensure material availability.
• Monitor daily work order fulfillment and coordinate with facility management to address schedule deviations.
• Obtain quotes for new parts and repairs.
• Manage work orders and track customer-supplied parts and materials, maintaining a Status Report.
• Assist the Manager by providing RFQ information needed by the Estimating department.
• Coordinate all incoming and outgoing parts for the machine shop with the foundry and external vendors.
• Monitor inventory for the machine shop and serve as the point of contact for shop supply needs.
• Assist the sales team by providing updates on date changes or issues regarding customer parts.
• Coordinate with shipping/receiving to ensure parts/materials are received and documented.
• Work with internal Customer Service Representatives to relay job status and provide project timelines.

Requirements

• High School Diploma/GED
• 5+ years of equivalent work experience
• BS or BA Degree in a relevant field (preferred)
• Proficiency in Microsoft Office (Excel, etc.)
• Familiarity with demand planning, ERP systems, and lean manufacturing principles
• Strong collaboration and teamwork skills
• Basic knowledge of manufacturing processes such as machining, welding, inspection, and assembly