QA Analyst II

About the position

In an Agile environment, the Quality Assurance (QA) Analyst II is responsible for assisting the testing team with the preparation of various test plans and the testing of new and existing software, ensuring company guidelines and standards are met. This position also performs maintenance and creates bug fixes where possible.

Responsibilities

• Creates and executes test cases
• Ensures high quality and accuracy is maintained through to software release
• Executes various testing types such as regression, isolated, exploratory, functional, API Testing
• Cooperates with the project team in testing sections of the system by providing input in prioritizing, estimating, and defining acceptance criteria
• Design test cases and test plans
• Perform manual testing on Salesforce Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests
• Conduct basic API testing exposure to POSTMAN, SOAP UI, or REST API for validating integrations between Salesforce clouds
• Identifies software defects and testing gaps; ensures bugs and defects are fixed
• Tracks and resolves problems promptly and effectively
• Reports on and tracks bugs found by automation and manual testing
• Documents any unexpected anomalies or defects identified in testing with instructions of steps to recreate each issue
• Update and maintain any API test collection using Postman
• Follows Agile best practices and effectively participates in all scrum ceremonies
• Provides feedback to the development team and ensures the work is carried out in accordance with the schedule, call out challenges, dependencies, or any other issues to quality requirements
• Works with scrum teams to create and validate acceptance criteria for product backlog items
• Provides testing estimates and feedback to the QA manager and scrum team for project scheduling purposes

Requirements

• Bachelor's degree in computer science or a related field or an equivalent combination of experience and training
• 2+ year of related experience preferred
• Ability to adhere to and always exhibit the Company Values
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Intermediate browser stack, Jira, and Microsoft Azure skills
• Manual testing Salesforce Service Cloud
• Experience in Cloud software technology
• Thorough knowledge of structured test methods and processes
• High commitment to quality and a thorough approach to work
• Understanding aligning QA processes with Agile/Scrum methodologies
• Understanding of testing methodologies
• Strong customer service mindset
• Strong organizational and time management skills
• Ability to work independently and adapt to frequent changes
• Strong communication skills - both oral and written
• Ability to work with sensitive information and maintain confidentiality
• Solid critical thinking and problem-solving skills
• Ability to work nights and/or weekends when needed

Nice-to-haves

• Tech Savvy
• Manages Complexity
• Action Oriented
• Optimizes Work Processes
• Collaborates
• Communicates Effectively
• Demonstrates Self-Awareness
• Self-Development
• Manages Ambiguity
• Nimble Learning

Benefits

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions)
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance)
• Paid maternity and paternity leave
• Company sponsored 401k plan with company matching
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure
• Tuition reimbursement for continuing education
• An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic