Quality Assurance Specialist - Fraud

About the position

We are seeking a motivated and detail-oriented Quality Assurance Analyst to establish and lead the Quality Assurance (QA) program for Boost Mobile's Fraud Prevention manual review processes. This role will be pivotal in ensuring the integrity and effectiveness of our fraud detection efforts by conducting audits, providing feedback, and driving process improvements. As the first QA hire for this function, you will be responsible for assisting in building the team from scratch and setting the foundation for long-term success.

Responsibilities

• Develop and Execute QA Audits: Conduct regular audits of manual reviews to ensure adherence to fraud prevention policies and standards
• Analyze Data and Identify Trends: Review QA findings to detect patterns, anomalies, and areas for improvement, providing actionable recommendations
• Provide Constructive Feedback: Summarize audit results and deliver detailed feedback to manual review teams and leadership, promoting continuous improvement
• Reporting and Documentation: Prepare comprehensive reports on QA activities, audit results, and performance metrics, maintaining accurate records for ongoing analysis
• Process Improvement and Collaboration: Work with leadership and cross-functional teams to refine fraud detection policies, tools, and workflows based on QA insights
• Ensure Compliance: Maintain alignment with company policies and regulatory requirements, updating QA standards as needed

Requirements

• Bachelor's degree in Business Administration, Criminal Justice, or a related field, or equivalent work experience
• 3+ years of experience in quality assurance, fraud prevention, or a related field
• Previous experience developing or leading a QA program is highly preferred
• Strong ability to analyze data, identify patterns, and recognize anomalies indicative of fraudulent activity
• Exceptional verbal and written communication skills, with the ability to present findings and recommendations clearly to diverse audiences
• Critical thinking and problem-solving skills to identify root causes and implement effective solutions
• Advanced proficiency in Excel and Google Sheets for data analysis and reporting. Experience with SQL and fraud detection tools (e.g., Cybersource, RAID) is a plus
• Meticulous attention to detail, ensuring high accuracy in audits and recommendations
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities effectively
• Strong interpersonal skills to collaborate with cross-functional teams and stakeholders
• Willingness to work weekends, evenings, and holidays as needed

Benefits

• Versatile health perks, including flexible spending accounts
• HSA
• 401(k) Plan with company match
• ESPP
• Career opportunities
• Flexible time away plan