Quality Assurance Analyst

About the position

Wells Fargo is seeking a Quality Assurance Analyst in Unsecured Lending Operations. In this role, you will examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations. You will perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line. Additionally, you will identify risks and problem areas and recommend improvements, research risk and develop solutions for problems identified, and perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations. You will also provide support for exam management activities and any other initiatives as needed, mentor less experienced staff, consult with leadership related to results of assessment, communicate overall process or transaction quality, and provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.

Responsibilities

• Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations.
• Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line.
• Identify risks and problem areas and recommend improvements.
• Research risk and develop solutions for problems identified.
• Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations.
• Provide support for exam management activities and any other initiatives as needed.
• Mentor less experienced staff and assist with their development.
• Consult with leadership related to results of assessment.
• Communicate overall process or transaction quality.
• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.

Requirements

• 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice-to-haves

• Experience reviewing legal documents throughout the litigation process.
• Experience working in Consumer Collections and Servicing and/or Card Services.
• Experience conducting 2nd level reviews throughout our legal suits process including: affidavit document review, complaints, and judgements, etc.
• Ability to manage a large workload volume.
• Strong organizational skills.
• Experience with reviewing daily accounts/documents to ensure all process requirements are being followed.
• Able to work in a team environment internally and externally that includes law firms.
• Ability to identify opportunities and then communicate feedback at any level professionally.
• Experience with ECaR, FDR, Hogan, IRRIS, XPM, and ICMP.
• Must adapt well to frequent change and become a catalyst for change where necessary.
• Experience supporting products and have strong research and analytical skills.

Benefits

• Hybrid work schedule
• Diversity, equity, and inclusion in the workplace