Quality Manager

Full-time - Mid Level

Grenada, MS

10,001+ employees

Transportation Equipment Manufacturing

About the position

The Quality Manager is a staff level position reporting to the General Manager and is responsible for the day to day oversight of the quality department and the facility quality program. This position will help develop long term plant strategy as well as develop the internal quality team to support world class product quality and customer satisfaction. The Quality Manager will be responsible for developing and tracking of appropriate KPIs and for periodic reporting of results and corrective actions to senior plant and corporate management.

Responsibilities

• Work with and demand department compliance with a SAFETY FIRST attitude
• Develop, implement and manage a plant quality system that meets or exceeds customer and certification agency requirements
• Work closely with plant and group staff on the development and management of quality specifications, test requirements and process controls
• Identify and analyze internal and external process quality issues and setting and achieving improvement targets via lean/continuous improvement activities
• Interface with customers on technical and quality issues
• Be proactive in attending cadenced meetings with top customers establishing partnership relationships
• Be able to independently travel to customers or customer site installations to assess / correct product deficiencies
• Deliver on internal (project) and external (customer) commitments
• Participate in the business and strategic planning processes
• Initiate and participate in the quality planning for the products and processes of the plant
• Supervise and direct the activities of the quality department staff
• Plan, develop and provide training to improve technical competency of personnel
• Actively participate in and lead continuous improvement efforts utilizing lean, CI and quality tools
• Establish, monitor, analyze and report on the major quality indicators of the facility. Develop improvement targets and plans to address / correct deficiencies.
• Audit the plant quality systems, processes and products. Initiate corrective action when required
• Facilitate facility-wide corrective and preventative action and problem resolution of customer complaints, field failures and product returns to insure prompt and effective responses
• Exercise authority to prevent shipment of non-conforming product
• Implement and oversee timely 8D reviews of product or process deficiencies including containment, short-term corrective actions, long-term corrective actions and sustainability
• Continuously influence the organization to implement new quality tools and to establish new habits
• Maintain the Facility Quality Management System, ISO 9001 and ASME Certifications including surveillance assessments and re-certifications
• Plan, coordinate and manage ISO 9001 internal audit activities
• Analyze customer data to improve customer satisfaction
• Interface with manufacturing, engineering, sales, customer service, customers and vendors to ensure quality expectations are met

Requirements

• Bachelor's degree in engineering, manufacturing technology or related field preferred. Relevant experience in metal fabrication or coil manufacturing environments will be considered in lieu of degree.
• CQE / CQA Certification preferred or the ability to obtain
• 3-5 years relevant experience working in quality functions
• Understanding of the engineering standards and the ability to detect visual discrepancies
• Advanced computer skills (Word, Excel, Power Point, SAP) to support data and KPI reporting in a clear and concise manner
• Critical thinking and problem solving skills
• Excellent verbal and written communication skills required
• Must be able to read drawings, BOMs and other associated paperwork
• Must be familiar with the 8D process and associated problem-solving tools
• Must be able to do capability studies and data collection
• Working knowledge of PPAPs, Control Plans and PFMEAs preferred

Benefits

• Paid vacation
• Short term disability
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flex spending benefits
• Tuition reimbursement
• Health Savings Account