Quality Performance Analyst

About the position

Are you a passionate and dedicated data analyst looking to make a positive impact in the lives of clients seeking mental health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Quality Performance Analyst! As a Quality Performance Analyst, you'll support quality services and operations through the definition, acquisition, and analysis of data to drive insights into organizational functioning. Our ideal candidate is passionate about data analysis, has experience in research, evaluation, or quality/process improvement methodologies, and strong communication and collaboration skills. We're seeking a talented professional who shares our passion for delivering exceptional care and service. If you're looking for a challenging and rewarding role that allows you to make a difference, we encourage you to apply!

Responsibilities

• Provide expert consultation and direction on data collection methods related to clinical outcomes, client and stakeholder feedback, grant evaluations, program evaluations, and quality and process improvement projects
• Define and collaborate in the development of performance indicators for all relevant business units
• Collect, organize, monitor, analyze, and report results related to performance management, clinical outcomes, and quality or process improvement projects
• Generate reports of analyses and distribute to various stakeholders
• Collaborate with stakeholder groups regarding performance management results
• Develop and provide periodic reporting on clinical outcomes, social determinants of health, and other data
• Synthesize performance management results and data to provide strategic recommendations
• Utilize project management tasks to organize the development and design of quality improvement projects
• Develop or acquire valid and reliable data collection tools and methods
• Work collaboratively within the quality performance system to complete assigned tasks/projects

Requirements

• Bachelor's or Master's degree in social sciences, public health, health administration, or related field
• Experience in quality or data role in a healthcare organization, or related field
• May supplement education through applicable work experience
• Proficient in common word processing, spreadsheet, database, electronic health records, and web-based applications

Nice-to-haves

• Experience in research, evaluation, or quality/process improvement methodologies
• Experience in analytics or statistics
• Experience in survey design, data collection methods, analyses, and interpretation of qualitative and quantitative data
• Knowledge of psychology, behavioral health, or applicable social services field(s)
• Expert communication skills, both verbal and written, particularly technical writing
• Ability to interact and work effectively with people
• Ability to multi-task and remain highly organized
• Excellent verbal and written communication skills with ability to compromise and collaborate
• Ability to maintain consistent work quality

Benefits

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine - 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement