Quality Process Engineer

About the position

This role is a key contributor on the RMA process and product quality, compliance and Quality improvement initiatives. This position will report to the Global Customer Quality Manager. This person will work collaboratively and cross-functionally with the Manufacturing, Supply Chain, and Engineering teams to ensure compliance with and improvements to the RMA process. Candidate will also help improve Customer experience.

Responsibilities

• Documenting RMAs: Receive RMA units into the factory, work through the RMA process and ship resolved units. Incorporate all work within the ERP system to drive material flow and maintain findings. Issue Evaluation and Rework jobs to the production floor. Ensure that all documentation is auditable and sufficient to drive corrective action activities.
• Supporting Engineering: Discuss technical problems encountered with the manager, engineering staff, or purchasing staff. Work cross functional to drive root cause analysis and implement corrective actions.
• Troubleshooting: Perform basic evaluations and triage material as received.
• Inventory Management: Owner of all inventory locations for RMAs throughout the manufacturing facility. Including cycle counting inventory as needed. Be the gatekeeper of material leaving and entering the RMA area. Help organize and maintain layout of the RMA area.
• Strict compliance with quality, occupational safety, and environmental regulations.
• Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist.

Requirements

• Minimum 7 years of related experience
• Bachelor's degree in Industrial, Mechanical or Electrical Engineering
• Familiar with using an ERP system to manage RMA transactions
• Look for opportunities to make ERP transactions for efficient by working with IT to make process improvements
• Familiar with data entry and computer skills (Excel, Outlook)
• Must be able to communicate effectively with peers and superiors
• Familiar with using web-based project/ticket management applications (Jira or similar desirable)
• Possess excellent analytical skills and a keen eye for detail
• Be able to investigate customer complaints regarding quality and make appropriate adjustments
• Have excellent communication and interpersonal skills