Ramp Agent - BWI

Baltimore, MD

Air Transportation

About the position

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

Responsibilities

• Provide friendly service to and maintain positive relationships with all internal and external Customers
• Work in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
• Load, unload, service, guide, and direct Company Aircraft
• Receive and record Customer baggage, air freight, mail and company materials as required
• Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan
• Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
• Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
• Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
• Use jetway stairs frequently to carry items checked at the gate to the aircraft bin
• Review cargo forms for accuracy and corrects forms as necessary
• Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers
• Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
• May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies
• Transport cabin and cleaning equipment between aircraft storage area
• Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
• Manually pushes and pulls push carts and containers
• Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
• May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
• Completes forms and paperwork connected with work assignments according to established procedures
• Provide friendly service to all Co-workers and Customers
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Requirements

• Must possess a valid state motor vehicle operator's license
• Must be able to obtain a SIDA badge and meet all local airport requirements
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
• Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
• Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
• Must be able to work in cramped or high places
• Must be able to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms
• Must maintain a well-groomed appearance per Company appearance standards
• Must be a U.S. citizen or have authorization to work in the United States
• Must be at least 18 years of age
• Ability to work shift work and/or overtime

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents (including pets)
• Health plan coverage options that start from the very first day of employment