RDC/LDC Distrn Office Support II-HCS

Lennox International - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

Merchant Wholesalers, Durable Goods

About the position

The RDC/LDC Distribution Office Support II role at Lennox International involves providing clerical support to the Regional Distribution Center. This position is essential for maintaining operational efficiency and ensuring compliance with safety and quality standards. The individual will be responsible for developing logs, reports, and audit processes, as well as providing timely customer service to both internal and external customers.

Responsibilities

• Develops and maintains logs, reports, audit processes, SOX controls, and applicable metrics to avoid picking and shipping errors.
• Coordinates and maintains safety training, documentation, communication, and postings to ensure corporate and OSHA compliance.
• Ensures and records the accurate arrival, duration, and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues with inbound documentation.
• Provides timely customer service to all internal and external customers.
• Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
• Carries out supporting activities, including determining the disposition of damaged products.
• Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference, or UPC issues.
• Participates in other projects as assigned.

Requirements

• High school diploma or GED required; bachelor's degree preferred.
• At least 2 years of related experience required; HVAC industry experience preferred.
• Knowledge of customer service principles and processes.
• Good verbal and written communication skills.
• Computer literacy in Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with general office applications such as FAX and EDI.
• Prefer experience using SAP, including using queries.