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Copley Hospital - Morrisville, VT

posted 14 days ago

Full-time - Entry Level
Morrisville, VT
Hospitals

About the position

Call Center Referral Specialists are integral in arranging for the smooth flow of patients into outpatient services. The Call Center Team is the first introduction a patient has to our practice and every interaction with our patients needs to be positive and supportive. Specialists communicate directly with staff, patients, physicians and providers to ensure a positive experience for patients in obtaining their desired appointments with providers. Call Center Referral Specialists will provide courteous and professional phone support to patients by answering calls timely and demonstrating good listening and communication skills.

Responsibilities

  • Courteously answers calls within 3 rings.
  • Registers and performs all related functions for Time of Service Patients, including explaining and obtaining all necessary patient consents, collecting financial paperwork, determining and collecting patient co-payment amounts, counting and verifying cash and payments with 100% accuracy, and processing cancellations of services as required.
  • Obtains and verifies patient information for pre-registration, confirming appointments with patients and following up if information is incorrect or incomplete.
  • Schedules special diagnostic tests for clinic patients as per providers' orders, communicates with testing services, confirms appointments with patients, and ensures follow-up provider appointments are scheduled after tests.
  • Performs all functions associated with scheduling appointments for patients, including communication with patients, physicians, and staff, proficiency with electronic medical records (EMR), collecting payments, and solving scheduling problems.
  • Enters and reconciles patient charges prior to posting to patient accounts and processes non-patient encounter paperwork.

Requirements

  • High school diploma or GED.
  • One (1) year experience in a medical office setting as an administrative assistant, scheduler or similar function.
  • Excellent telephone skills etiquette.
  • Organized with good follow-up abilities.
  • Personable and able to establish patient rapport.
  • Some computer skills.
  • Comfortable with multitasking.

Nice-to-haves

  • Post high school education is desirable, e.g., associates degree in business, secretarial science, etc.
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