Regional Client Care Manager

American Red Cross - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

5,001-10,000 employees

Social Assistance

About the position

The Regional Client Care Manager at the American Red Cross is responsible for leading a volunteer-led team that provides essential support and assistance to families affected by disasters. This role involves becoming a subject matter expert in various disaster response services and ensuring effective community engagement and mobilization. The position requires regular collaboration with volunteers and internal partners to enhance disaster readiness and response efforts.

Responsibilities

• Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area.
• Lead the Program: Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Requirements

• Education: Bachelor's degree required, or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Valid Driver's License.
• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Nice-to-haves

• Bilingual in Spanish is a plus
• Volunteer management experience is a plus

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition