Regional Manager - Affordable Housing 1000

Full-time - Senior

Cleveland, OH

Real Estate

About the position

RHM is a multifamily property management and real estate development company based in Cleveland, Ohio, specializing in both market rate and affordable housing. As one of Cleveland's largest third-party management firms, RHM is committed to developing strong and reliable relationships with owners, partners, and employees, which has been the key to our growth and success. The Affordable Regional Manager plays a crucial role in overseeing the day-to-day operations and financial performance of the Affordable Housing Portfolio properties. This position requires a proactive approach to implementing policies and procedures that align with budgeted financial goals while ensuring compliance with regulatory requirements. The manager will be responsible for managing staff, conducting property visits, and collaborating with various teams to enhance marketing effectiveness and oversee large-scale capital improvements. In this role, the Affordable Regional Manager will oversee the daily operations and financial performance of the properties within the Affordable Housing Portfolio. This includes ensuring adherence to best practices for property condition, policy compliance, operating standards, and performance metrics. The manager will implement policies, procedures, and practices to meet budgeted financial and operational goals, while providing direct oversight of Property Managers to ensure effective strategies in areas such as expense control, resident retention, and social media management. Collaboration with the Director of Operations is essential to maximize revenue opportunities and analyze competition and economic factors. The manager will also work closely with the accounting department to ensure accurate financial reports, timely processing of invoices, and proper classification of income and expenses. Responsibilities include managing collections, the eviction process, and handling resident complaints, including Fair Housing Discrimination complaints. Compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws is paramount, as is ensuring that proper LIHTC and/or Section 8 policies and procedures are followed. Regular property visits, audits, and inspections will be conducted to maintain high standards, and the manager will communicate with ownership regarding weekly reports and property issues. This role requires a strong leader who can maintain positive relationships with property owners, residents, and regulatory agencies while managing incident reports and litigation documents effectively.

Responsibilities

• Oversee day-to-day operations and financial performance of Affordable Housing Portfolio properties.
• Ensure adherence to best practices for property condition, policy compliance, operating standards, and performance metrics.
• Implement policies, procedures, and practices to meet budgeted financial and operational goals.
• Provide direct oversight of Property Managers, ensuring effective strategies and compliance in areas such as expense control, resident retention, and social media management.
• Collaborate with Director of Operations to maximize revenue opportunities and analyze competition and economic factors.
• Work with accounting department to ensure accurate financial reports, timely processing of invoices, and proper classification of Income and Expenses.
• Manage collections, eviction process, and handling of resident complaints and Fair Housing Discrimination complaints.
• Work with Compliance Department to ensure site staff compliance with regulatory requirements.
• Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
• Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
• Monitor LIHTC Application and Annual Recertification processes.
• Conduct files reviews, physical inspections, and interact with regulatory agencies.
• Conduct regular property visits, audits, and inspections to maintain high standards.
• Make recommendations to improve marketing and leasing effectiveness.
• Oversee property unit turns and ensure product readiness.
• Communicate with ownership regarding weekly reports and property issues.
• Manage bid and contract execution process for operating expense categories.
• Ensure site staff use preferred company vendors.
• Coordinate with Facilities Manager on property emergencies and oversee governing compliance.
• Approve on-site purchasing and ensure budget adherence.
• Hire and supervise all site staff, providing necessary training and addressing concerns.
• Ensure accurate reporting of work hours for site staff.
• Support and fill in as needed at the property level for hands-on work and task completion.
• Maintain positive relationships with property owner(s), residents, and regulatory agencies.
• Manage incident reports and litigation documents, forwarding to appropriate parties.
• Market assets in accordance with Affirmative Fair Housing Marketing Plan.
• Collaborate with Facilities Team on large-scale/project-based capital improvements including value-add and tax credit.
• Work with Director of Capital Projects on value adds, tax credits, and construction projects exceeding $10,000.

Requirements

• Bachelor's degree highly preferred.
• Minimum 5 years of property management experience, including strong expertise in affordable housing with oversight of a minimum of 1000 units.
• Minimum 2 years of previous supervisory experience over multiple locations.
• Demonstrated ability to operate and manage effectively in a complex, fast-paced, and dynamic management and services firm.
• Experience with EIV reports.
• In-depth knowledge of Affordable Housing, including project-based Section 8 and LIHTC programs.
• Working knowledge of applicable Landlord-Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program, and other laws related to property-specific guidelines and occupancy standards.
• COS certification strongly preferred.
• Strong financial acumen with the ability to prepare and analyze property operating budgets, budget variance reports, occupancy reports, income and expense statements, and financial statements.
• Strong leadership, management, and supervisory skills; ability to effectively manage a diverse employee base.
• Proficient with Microsoft Office Suite.
• Knowledge of YARDI software strongly preferred.
• Industry certification required, with COS certification as an occupancy specialist.

Nice-to-haves

• Experience in social media management.
• Familiarity with Fair Housing regulations.
• Knowledge of budgeting processes.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance