REHAB SERVICES SECRETARY

Beth Israel Deaconess Hospital - Milton - Needham, MA

Full-time

Needham, MA

10,001+ employees

Hospitals

About the position

The Rehab Services Secretary at Beth Israel Deaconess Hospital Milton plays a crucial role in the administrative and operational support of the rehabilitation department. This position involves a variety of responsibilities including receptionist duties, clerical tasks, billing, and patient registration. The secretary will interact with a diverse range of clients, including those in neurological, geriatric, orthopedic, and sports medicine categories, ensuring that all patients receive the highest level of care and support. The role requires collaboration with an interdisciplinary health team to coordinate patient care services effectively. In terms of administrative duties, the secretary is responsible for accurately completing insurance certifications and verifications, maintaining medical records, and managing outpatient schedules for therapists. This includes greeting patients, documenting insurance information, and ensuring that all necessary paperwork is completed in a timely manner. The secretary will also handle communication with medical records and assist in the preparation of discharged charts. Patient care responsibilities include making appointments, informing patients about therapy charges and cancellation policies, and ensuring that patient feedback is communicated to the appropriate therapists. The secretary must demonstrate knowledge and skills necessary to assist patients of various ages and cultural backgrounds, ensuring a welcoming and supportive environment. Additionally, the position involves personnel management tasks such as delegating responsibilities to rehab staff, providing training and supervision, and establishing priorities in daily workloads. The secretary will also be responsible for maintaining equipment and space, ensuring that all safety protocols are followed, and addressing any hazards in the work area. Fiscal responsibilities include checking and reordering supplies, performing billing functions, and coordinating with billing departments to inform patients about their accounts. The secretary is expected to maintain competencies through ongoing education and training, participating in hospital and department programs to enhance skills and knowledge. Overall, the Rehab Services Secretary is integral to the smooth operation of the rehabilitation department, ensuring that both administrative and patient care functions are carried out efficiently and effectively.

Responsibilities

• Accurately completes insurance certifications and recertifications in a timely manner.
• Acquires insurance verification and approval for initiation and extension of rehab services.
• Develops effective relationships with insurance contacts.
• Documents insurance authorization/referral information including visit and date timeframes.
• Independently assumes new contact procedures when informed of contract.
• Informs Director / staff of insurance changes on a regular basis.
• Greets patients and informs therapists of their arrival.
• Completes admission information for all patients.
• Pulls charts and gives to the appropriate staff member in a timely manner.
• Maintains medical records in appropriate order.
• Communicates with Medical Records regarding need for chart copies for billing purposes.
• Tracks medical records.
• Prepares discharged charts to be transferred to Medical Records in a timely manner.
• Answers telephone in appropriate manner and takes and relays messages.
• Performs copying and collating as needed.
• Supplies marketing assistance in the form of calls to office managers, mailings, etc.
• Maintains outpatient schedules for all physical, occupational, and speech therapists.
• Coordinates Pre-placement physical abilities screenings scheduling with Human Resources.
• Communicates effectively with patients and family members/support persons.
• Performs all duties in accordance with safety and other laws, rules and regulations.

Requirements

• High school graduate or equivalent.
• Two or more years of experience preferred.