Remote Inbound Sales Representative - Phoenix Valley

About the position

The Inbound Sales Representative at Consumer Cellular plays a crucial role in delivering exceptional customer service and driving sales. This position involves actively listening to customers, understanding their needs, and recommending suitable cellular products and service plans. The representative will multitask by managing data entry, logging sales, and addressing customer inquiries while providing a friendly and informative experience. The role emphasizes teamwork and collaboration, contributing to a positive company culture focused on employee satisfaction and customer loyalty.

Responsibilities

• Provide outstanding customer service before and during the sale.
• Actively listen to customers' needs and recommend appropriate technology and service plans.
• Explain cellular technology in an understandable way to non-technology users.
• Multitask by managing data entry, logging sales, and answering customer questions while on the phone.
• Collaborate with team members to create a supportive and respectful work environment.

Requirements

• At least 1 year of over-the-phone sales experience.
• Basic computer skills including typing, data entry, and general computer operation.
• Ability to communicate professionally and politely in both Spanish and English is preferred.

Nice-to-haves

• Experience with an enterprise Customer Relationship Management (CRM) platform.
• Fluency in Spanish to assist bilingual customers.

Benefits

• Subsidized medical benefits at 93% of premiums.
• Competitive pay with earning opportunities and incentives.
• Discounted cell phone service options.
• 6% match on 401k contributions.
• Tuition assistance for further education.
• Training and development opportunities for career growth.