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Remote Member Support Representative
Insight Global - Irvine, CA
posted 2 months ago
About the position
The Remote Customer Service/Member Experience Coordinator will support Registered Dietitians by reaching out to members after their initial appointments to assist in scheduling follow-up visits. This role is essential in helping members understand the value of the 12-week programs offered, contributing to the company's growth. The coordinator will conduct check-ins, communicate program benefits, and address member inquiries, ensuring a positive experience and effective support.
Responsibilities
- Conduct check-ins with members after their initial visit to ensure a positive experience.
- Communicate the benefits of the 12-week programs to members.
- Assist in scheduling follow-up visits with Registered Dietitians.
- Address any questions or concerns members may have about telenutrition.
- Escalate any issues to the Support Team lead as needed.
Requirements
- Bilingual in English and Spanish.
- Minimum of 6 months of experience in an outbound customer service or appointment scheduling role.
- Experience in a high-volume outbound calling role, making 100+ calls a day.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to work independently and efficiently from home.
Nice-to-haves
- Proficient in Google Suite applications.
- Previous experience in healthcare or a strong passion for health and wellness.
Benefits
- Medical insurance after 30 days
- Dental insurance after 30 days
- Vision insurance after 30 days
- HSA account options
- FSA account options
- DCFSA account options
- 401k retirement account access with employer matching
- Paid sick leave
- Other paid time off as provided by applicable law
