Remote Sales Development Representative (Quebecois Bilingual) - $17.40 plus commission

$36,192 - $36,192/Yr

Harte Hanks

Full-time - Entry Level

Remote

Professional, Scientific, and Technical Services

About the position

The Remote Sales Development Representative role at Harte Hanks is designed for individuals who excel in customer service and are comfortable working in a fast-paced, remote environment. This position involves providing support for ADP payroll services through various communication channels, including phone, chat, and email, while utilizing bilingual skills in English and Quebecois. The role emphasizes multitasking, critical thinking, and attention to detail, with opportunities for growth within a stable yet flexible company.

Responsibilities

• Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages.
• Ask probing questions and use critical thinking to determine next steps with empathy and patience.
• Clearly document the caller's inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue).
• Follow proper and professional escalation procedures.

Requirements

• High school diploma or equivalent.
• Ability to communicate through verbal and written English and Quebecois fluently.
• Ability to type quickly and accurately.
• Strong customer service and de-escalation skills.
• Strong attention to detail.
• Analytical thinking and problem-solving skills.
• Ability to navigate multiple windows and applications to provide accurate information to end users (multi-task).
• Prior CRM experience.

Nice-to-haves

• Experience in multichannel marketing.
• Ability to handle high chat and call volumes.
• Ability to work flexible shifts based on business needs.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching