Rental Sales Agent

About the position

Budget Car and Truck Rental of Utah is currently hiring for a Rental Sales Agent for our Provo Airport Location. As a rental sales combo agent you are responsible for providing excellent customer service and sales to travelers by assisting them with renting vehicles as well as cleaning and preparing cars for their next rental. This role at times involves going where business is needed at our three Utah county locations as well as working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

Responsibilities

• Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
• Promote upgrades to a more premium car. Advising customers on protection product services and additional services to enhance the customer experience.
• Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
• Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer.
• Provide customers with information on vehicle options, features, and pricing.
• Maintain the cleanliness and organization of the rental counter and surrounding area.
• Keep accurate records of transactions, inventory, and customer interactions.

Requirements

• High school diploma or equivalent required.
• Must work weekends.
• Previous experience in a customer service, retail, hospitality, or within the car rental industry is ideal.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and efficiently.
• Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years).
• Must be 18 years of age and legally authorized to work in the United States.
• Hiring is contingent on passing a complete background check and drug screen.

Benefits

• Base pay plus lucrative Incentives.
• Full Time employees receive benefits after 60 days of employment.
• Paid time off.
• Paid vacation hours.
• Paid holidays.
• Opportunities for career advancement within the company.
• 401K retirement benefits with company match.
• Build your skillset.