Representative Credit

Pgt Innovations • Nokomis, FL

431d

About The Position

The Representative Credit position at PGT Innovations involves analyzing payment patterns of customers who are delinquent in payment. The role focuses on reviewing accounts, making decisions regarding future actions, and maintaining customer relationships while contributing to the improvement of internal credit policies.

Requirements

• Accounting skills
• Customer service skills
• On the job training - one year
• College degree preferred
• High level communication skills - written and verbal
• High level mathematical skills
• Organizational skills
• Excellent listening skills
• Excellent negotiating skills
• Ability to prioritize
• Excellent follow-up skills
• Analyze, assess and use of logic

Nice To Haves

• CBA - Credit Business Associate - preferred
• CBF - Credit Business Fellow - preferred
• Software - Windows, Word and Excel

Responsibilities

• Review portfolio and select delinquent accounts for collection efforts.
• Evaluate customer records and make appropriate decisions regarding future action on accounts according to standard practices.
• Monitor payment history and purchase activity of customers.
• Assign terms and credit limits to current and prospective customers.
• Interview customers by telephone to investigate discrepancies on accounts.
• Share information and resources with other team members to enhance the development of the group.
• Maintain a customer service focus to build and sustain productive internal and external customer relationships.
• Contribute to the continuous improvement of internal credit policies.
• Assist in development of credit rating criteria and internal scoring models.
• Prepare credit and collection correspondence as necessary.
• Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.
• Operate a personal computer and appropriate software.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree