Residential Assistant Manager (Group Home) - All Five Boroughs

Full-time - Entry Level

New York, NY

Nursing and Residential Care Facilities

About the position

AHRC NYC is currently seeking Residential Assistant Managers (RAM) for their residences in all five boroughs of New York City. The RAM is responsible for collaborating with the Residence Manager and other management team members in overseeing all aspects of operation for the community residential program to which he/she is assigned. This position plays a crucial role in ensuring compliance with state and federal regulations applicable to the operation of the facility, as well as maintaining quality assurance in service delivery. The RAM will provide direct supervision and guidance to direct support employees, participate in staff evaluations, and oversee any necessary disciplinary actions to address performance issues. In addition to supervisory responsibilities, the RAM will ensure that the residence operates smoothly by adhering to the policies and procedures related to house and vehicle maintenance, fire safety, and the management of residents' and personnel files. The RAM will also collaborate with the Residence Manager in planning individualized programs of services and care for each resident, ensuring that their daily and long-term needs are met. This includes monitoring medical services, maintaining medical records, and ensuring that residents' basic needs are adequately met, such as food, clothing, and personal hygiene items. The RAM will also serve as a liaison with the Treatment Coordinator to review the quality of active treatment services and expected residential habilitation outcomes. This role requires attending team meetings, evaluating activity schedules, and documenting progress. The RAM will be expected to formulate and recommend new ideas and outcomes aimed at enhancing the quality of life for each resident. Additionally, the RAM will attend and complete mandated training courses and provide training to staff as needed.

Responsibilities

• Assists with ensuring ongoing compliance and quality assurance with State and Federal regulations applicable to the operation of the facility.
• Provides direct supervision and guidance to direct support employees assigned to the residence.
• Confers with the Residence Manager in completing mandated written evaluations of staff in residence.
• Participates in overseeing any disciplinary actions needed to address performance problems by staff.
• Provides service coverage in accordance with staff scheduling established by the Residence Manager.
• Assumes responsibility for smooth operations of the residence, including adherence to funder's and agency's policies and procedures.
• Collaborates with the Residence Manager in planning each resident's individualized program of services and care.
• Ensures delivery of services and care by direct care staff that addresses each resident's interests, preferences, strengths, and capabilities.
• Collaborates with residence clinical staff to monitor direct care activities related to medical services.
• Ensures each resident's basic needs are met, including adequate supply of food, clothing, and personal hygiene items.
• Serves as a liaison with the Treatment Coordinator in reviewing quality of active treatment services and expected residential habilitation outcomes.
• Formulates and recommends new ideas and outcomes directed towards enhancing the quality of each resident's life.
• Attends and successfully completes mandated and skills development training courses, as assigned.

Requirements

• High school diploma or HSE required.
• 12-18 months of related experience required.
• Experience supervising staff in a residential setting preferred but not required.
• Experience with individuals with intellectual and developmental disabilities required.
• Knowledgeable in the field of developmental and intellectual disabilities and OPWDD regulations.
• Ability to assist in planning, organizing, developing, and implementing program policies and procedures in a timely and consistent manner.
• Ability to deal diplomatically with personnel, residents, family members, visitors, government agencies, and the general public.
• A valid New York state Tri-State driver's license for more than one year in good standing with minimal violations is required for most positions.

Nice-to-haves

• Experience supervising staff in a residential setting preferred but not required.

Benefits

• Full Medical Insurance at no cost to employee (Single & Family Plans)
• Generous Paid time off (sick, personal & vacation)
• Paid Training
• Dental insurance
• Vision insurance
• Tuition Reimbursement
• Referral program
• 403(b) retirement plan
• 403(b) company match
• Life insurance
• Employee discount
• Health savings account