Residential Field Sales Manager

About the position

The Manager, Residential Field Sales will lead the development, implementation, and tactical execution of the company regional sales strategies. This position oversees all aspects of field sales, including Field Sales Supervisors, residential door-to-door acquisition, and the execution of third-party contractor teams to achieve quotas while ensuring the company's quality and customer service standards are maintained.

Responsibilities

• Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards
• Meet and exceed EdgeOut sales activities with cross functional collaboration with teams such as marketing, MDU, construction, and operations teams
• Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
• Meet and exceed Greenfield sales targets for any newly launched market area
• Manage and grow MDU penetration across the enterprise through internal Field Sales team members and through 3rd party contractor teams
• Represent and work cross functionally with the MDU leadership team to execute the company MDU penetration objectives
• Ensure quality of sales with a keen focus on retention and churn management
• Perform weekly one-on-one coaching with Field Sales Supervisor
• Perform quarterly field observations, and monitor residential sales team to meet or exceed daily, weekly, and monthly targets
• Develop alignment with Field Ops local leadership teams
• Summarize and report current customer sales trends, field conditions, and resource issues
• Prepare daily, weekly, and monthly productivity and performance status reports
• Issue company-approved nodes and review production and disposition
• Review daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality compliance
• Maintain company policies and standards concerning the sales order process, including monthly audits of field sales teams
• Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
• Maintain accurate time off records in accordance with company procedures
• Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
• Facilitate resolution of customer escalations from sales team with the appropriate cross functional team
• Other duties as assigned

Requirements

• Bachelor's degree from a four-year college or university or five to seven years of related sales management experience in the communications industry, or equivalent combination of education and experience
• 3 years' supervisory experience in a Field Sales organization preferred
• 5 years' experience selling product to consumers through a Field Sales channel required
• 5 years' experience in the Cable, Broadband and Telecom preferred
• Experience working with 3rd party contractors preferred
• Knowledge about Multi Dwelling Units (MDU) and the sales journey to successfully lead sales teams working in MDUs preferred
• Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
• Demonstrated experience coaching and providing feedback to improve sales performance
• Door-to-door selling of our full line of our services to serviceable residential homes and communities

Nice-to-haves

• Developing and delivering field sales training experience preferred