Residential Processor/Loan Rep

About the position

We are seeking a motivated and detail-oriented Loan Processing Support Specialist to ensure the seamless processing of residential loans from application through approval and closing. This role involves performing pre-funding and post-closing reviews, verifying loan collateral, and adhering to both bank and investor documentation policies and guidelines. The ideal candidate will have a solid understanding of loan processing, excellent customer service skills, and a commitment to maintaining accuracy and compliance.

Responsibilities

• Provide support to the loan processing team, ensuring the timely and accurate processing of all loan requests.
• Input all residential loan files into the computer system, prepare and mail required disclosures, and order necessary documents (credit reports, VOE’s, VOD’s, and VOM’s).
• Pre-underwrite loan files by collecting and verifying all required documentation and explanations from borrowers before submitting to underwriting.
• Forward loan files to investors for approval and follow up on investor rate lock approval as needed.
• Ensure the timely and accurate booking and funding of all loans, ensuring compliance with documentation requirements.
• Address documentation exceptions and follow up on any deficiencies to resolve them promptly.
• Provide client service and support to the lending staff, assisting with inquiries and maintaining smooth communication across departments.
• Conduct post-closing reviews to ensure that loan files meet all documentation and regulatory requirements.
• Maintain and track records for pending documentation and exceptions, following up on any discrepancies.
• Respond to inquiries from the public and internal staff about eligibility, terms, and conditions of various residential loan programs.
• Assist the Residential Closer in preparing loan packages for closing when required.
• Ensure compliance with bank policies, procedures, investor guidelines, and regulatory requirements.
• Perform other duties as assigned by the Loan Processing team.

Requirements

• In-depth knowledge of banking regulations, policies, and procedures related to loan processing.
• General understanding of loan documentation and post-closing reviews.
• Familiarity with collateral control, loan servicing requirements, compliance, and secondary markets.
• Basic knowledge of compliance regulations such as RESPA, Fair Lending, and HMDA.
• Strong interpersonal, communication, and computer skills.
• Ability to apply critical thinking, problem-solving, and sound judgment with minimal supervision.
• Excellent customer service skills, particularly on the phone, with the ability to provide courteous and professional assistance.
• Proficient in data entry with experience using software programs such as DNA, CoreLogic, Encompass, and Velocity.
• Ability to work independently and display initiative, taking responsibility for tasks and decisions.
• Successful completion of in-house or approved training programs is preferred.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) plan with 10% company contribution
• Paid time off and holidays
• Professional development opportunities
• Tuition reimbursement