RESTAURANT GENERAL MANAGER

Popeyes - Ashland City, TN

Full-time - Manager

Ashland City, TN

10,001+ employees

Food Services and Drinking Places

About the position

The Restaurant General Manager at Popeyes is responsible for overseeing the daily operations of a million-dollar restaurant, ensuring exceptional service and quality food for guests. This role involves managing staff, maintaining financial controls, and fostering a positive work environment while adhering to company policies and state regulations. The position emphasizes personal development and offers significant opportunities for career advancement within the quick-service restaurant industry.

Responsibilities

• Work a 50+ hour work week, including nights, weekends, and some holidays.
• Develop and improve the restaurant's public relations through frequent contact with the general public and community organizations.
• Communicate with outside suppliers regarding quality supplies and equipment repairs.
• Maintain staffing levels through effective planning and scheduling in compliance with labor laws.
• Supervise staff to ensure prompt customer service and compliance with sanitation standards.
• Utilize company training tools to provide on-the-job training for crew employees.
• Implement financial controls to ensure accountability of company funds and proper ordering of supplies.
• Resolve customer complaints tactfully to maintain satisfaction.
• Appraise subordinate performance and recognize job performance appropriately.
• Prepare sales and expense projections to establish profit objectives.
• Exercise managerial judgment in employee relations and personnel actions.
• Complete and maintain internal records and reports as required by law and company policy.
• Train and develop Assistant Managers and Manager Trainees in management skills and technical knowledge.
• Maintain a safe work environment for all employees and customers.

Requirements

• Proven experience in a management role within the restaurant industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.
• Knowledge of financial controls and budgeting processes.

Nice-to-haves

• Experience with quick-service restaurant operations.
• Familiarity with training and development programs for staff.
• Strong problem-solving skills and customer service orientation.

Benefits

• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability insurance
• Flexible spending plan
• Company matched 401(k)
• Quarterly bonus program
• Annual bonus program
• Paid vacation time
• Personal days
• Clothing allowance
• Tuition assistance