Restaurant Supervisor

Great Wolf Resorts • Fitchburg, MA

396d • $46,800 - $46,800

About The Position

The Restaurant Supervisor at Great Wolf Lodge plays a vital role in ensuring exceptional hospitality by overseeing restaurant operations and personnel. This position involves scheduling employees, coordinating the work of restaurant staff, and assisting with various operational tasks to maintain efficiency and high service standards.

Requirements

• Some High School education or equivalent.
• 1+ year previous experience in a food service team lead capacity or leadership role.
• 1+ year utilizing Point-of-Sale (POS) technology.
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling.
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed.
• Successful completion of criminal background check and drug screen.

Nice To Haves

• Prior experience with Micros POS.
• Serve-Safe and/or TIPS certification.
• Proven teamwork.
• Projects professional image that inspires trust and confidence.
• Enthusiastic and positive energy.

Responsibilities

• Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards.
• Provides administrative support for front of house operations including scheduling, payroll, reservations, inventory, receiving, and personnel related matters.
• Interacts with guests and pack members, providing feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns.
• Assists with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance.
• Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
• Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s).
• Identifies all Out of Order equipment and passes along to Manager for repair.
• Supports management in staff performance related matters including employee reviews, corrective action, investigations, conflict resolution, etc.
• Assists with the coordination and execution of birthday parties.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees