Retail Assistant Store Manager Job Details | Nestle Operational Services Worldwide SA

About the position

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Reimagine what coffee can be. Reimagine what you can become. Let's grow together. Are you ready to take your career to the next level? Join Nespresso as an Assistant Store Manager at our elegant retail boutique in Lenox Square Mall where you will be the co-leader to the Boutique Manager. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by inspiring, caring, acting and innovating to bring our brand to life for our community. Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

Responsibilities

• Lead by example to coach and teach the team, ensuring we deliver our 'House of Hospitality' to every customer.
• Achieve winning sales and service performance through daily team coaching and effective communication.
• Motivate team performance through feedback and recognition.
• Adapt to evolving priorities and ensure all operations, inventory, scheduling, and company processes are implemented.
• Welcome, advise, and guide customers to identify their perfect coffee match.
• Plan events that engage new customers, strengthen relationships, and build brand recognition.
• Thrive by approaching opportunities and challenges with a drive to succeed.
• Promote a safety-conscious culture for our employees and customers.

Requirements

• 3+ years of professional experience in a fast-paced or luxury retail environment.
• 2+ years of supervisory experience in people management and development of direct reports.
• High School Diploma or GED required; Bachelor's degree preferred.
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks.
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture.
• Availability to work open and closing shifts, weekends, and holidays.

Benefits

• Competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Excellent training programs that empower you to take ownership of your career journey.
• Supportive and collaborative team environment.
• Work that makes a positive impact on people and the planet.
• A free Nespresso machine and coffee product allowance.
• 401k with company match.
• Educational reimbursement.
• Health and mental wellness programs.
• DE&I resource groups.
• Commuter benefits.
• Pet adoption reimbursement.
• Employee recognition program.
• Discounts at over 2,000 companies.