Retail Assistant Store Manager

Full-time - Entry Level

San Francisco, CA

About the position

Filson is built on a reputation of excellent product quality and performance as well as exceptional customer service. Just as a guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead and develop your team to be at their best. As an Assistant Manager at Filson, you will motivate, inspire, and lead your team in providing the best-in-class customer experience, just as our founder did in 1897. You will work side by side with your manager and your home office partners to set and uphold our standards for the store's day-to-day operations as well as develop our people and our culture.

Responsibilities

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees.
• Develops team's selling and merchandising skill by demonstration and leading by example, setting clear goals, and holding yourself and team accountable.
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing and summarizing information.
• Ensures availability of merchandise and services by maintaining inventories.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abide by Time & Attendance policies and all policies and procedures there within.
• Other duties as assigned.

Requirements

• Exceptional selling skills, customer service, and clientele.
• Minimum of two years in a leadership role.
• Experience using data to make informed decisions.
• People development and growth experience.
• Friendly and outgoing; service mentality.
• Strong written and verbal communication skills.
• PC based computer skills; with Word and Excel.
• Ability to work weekends, holidays and evenings.
• Must have high school diploma or equivalent.
• Must be 18+ yrs old.

Benefits

• Medical, dental & vision -click here to view our full package! (For employees that work over 20 hours a week)
• 401k with company match.
• Employee assistance program.
• Pet Insurance.
• Merchandise discounts.
• Complimentary employee bag at 90 days of employment.