About the position
Position Overview: A successful Retail Store Associate will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences. The Retail Store Associate will develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. The customer is the center of what we do, and the associate will layer personalized service into each area of interaction from greeting to fitting room to register. The role involves effectively communicating sales and promotions, understanding the importance of email capture as part of sales and service, and responding proactively to provide positive resolutions to customer concerns. Additionally, the associate will assist in receiving, processing, and replenishing merchandise, maintain merchandising, presentation, and display standards, and ensure the sales floor is customer ready. The associate will also ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area, accurately and efficiently process all register transactions, and adhere to all company policies, procedures, and practices. Other duties may be directed by management.
Responsibilities
- Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
- Understand the customer is the center of what we do and layer personalized service into each area of interaction from greeting to fitting room to register.
- Effectively communicate sales and promotions to customers.
- Understand the importance of email capture as part of sales and service and execute to standard.
- Respond proactively and be empowered to provide positive resolutions to customer concerns.
- Answer telephone in a courteous and friendly manner, including store greetings, directions to store location, and receiving and filling customer orders.
- Assist in receiving, processing, and replenishing merchandise.
- Maintain merchandising, presentation, and display standards.
- Ensure the sales floor is customer ready and uphold company standards for cleanliness in various areas.
- Accurately and efficiently process all register transactions.
- Adhere to all company policies, procedures, and practices.
- Perform any other duties as directed by management.
Requirements
- High school diploma or equivalent.
- Retail experience is preferred but not necessary.
- Customer centric attitude and takes pride in a job well done.
- Operates with integrity and trust.
- Excellent communicator and listener.
- Collaborates and functions as part of a team.
Nice-to-haves
- Experience in retail or customer service roles.
Benefits
- 40% employee merchandise discount
- 401K program with company match
- employee stock purchase plan
