Retail Banking Initiative Portfolio Manager

Full-time

Boston, MA

About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing portfolio/programs specific to change initiatives, providing a products and services, or executing a function. Key responsibilities include leading cross-functional strategic initiatives for a line of business by ensuring delivery of outcomes from portfolio investments. Job expectations include using a business centric mindset with sound judgment and a tailored approach to communicating and influencing both vertically and horizontally to drive results, while prioritizing risk management and strategy development.

Responsibilities

• Accountable for programs/projects specific to corporate change initiatives that have impact on how the company does business, provides a product or service, or executes a function.
• Project responsibility to oversee staff and budget.
• Serves as primary contact to senior department managers for critical change initiatives.
• Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources.
• Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation.
• Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control.
• Ensures clearly defined responsibilities and accountabilities for key program/project roles.
• Integrates knowledge of end-to-end business process into program planning and decisioning processes.
• Develop, maintain, and report on an overall integrated delivery plan.
• Excellent project management skills, including the ability to prioritize work and meet deadlines.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements.
• Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs.
• Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk.
• Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success.
• Manages strategies and controls to address policy, technology, environmental, and operational gaps.
• Acts as a subject matter expert for all line of business products to help design procedures, policies, or career progression models that will enhance the associate and client experience.
• Leads people that help support cross functional and high impact strategic initiatives, either directly or through dotted line engagement.

Requirements

• 5+ years of program management and/or service delivery experience.
• Excellent written and verbal communication skills, coupled with the ability to influence, negotiate, persuade and resolve conflict at all levels.
• Highly effective written and verbal communicator.
• Highly proficient in PowerPoint and Executive Presentation.
• Strong organizational skills with an ability to perform well under pressure and deadlines.
• Very strong Presentation skills.
• Demonstrate ability to drive execution of complex change requirements and accept accountability for tasks.
• Have strong planning and organizational skills and ability to balance a high volume of work under pressure, including the management of multiple programs.
• Enthusiastic, energetic, determined, and positive – especially under pressure.
• Critical thinker and risk-minded.
• Ability to navigate enterprise, research and resource information across the enterprise.
• Financial forecasting/budgeting.
• Excellent follow-through.
• Proficiency in various Project Management Tools and Microsoft Office products (i.e. Visio, Project, Word, Excel, PowerPoint, etc.).

Nice-to-haves

• Knowledge of enterprise project tools (PPRT, TPAS, etc).

Benefits

• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.