About the position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Responsibilities
- Managing overall team performance.
- Overseeing day-to-day activities of employees.
- Managing risk and driving operational excellence.
- Conducting performance reviews, hiring, onboarding and team retention.
- Creating an inclusive team where members are treated fairly and respectfully.
- Demonstrating process knowledge, data driven decisions, simplicity and continuous improvement.
- Delivering clear and concise messages that motivate and connect contributions to business results.
- Leading and encouraging the identification, escalation and resolution of potential risks.
- Coaching and developing team members through feedback.
- Managing expenses and demonstrating an owner’s mindset.
- Recruiting, onboarding and developing talent, and supporting talent mobility for career growth.
- Delivering results through effective team management, structure, and routines.
Requirements
- 1+ years of Backoffice experience within Home Loans Client Services.
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service.
- Fully understands how life events can impact a client’s financial situation.
- Prepared to actively advise solutions and analyze/resolve complex client problems.
- Commitment to excellent attendance with proven reliability.
- Dependable team-player attitude.
- Communicates effectively and confidently with all clients.
- Ability to engage with clients and build rapport.
- Comfortable receiving ongoing performance feedback and coaching.
- Ability to learn and adapt to new information and technology platforms.
- Minimum of an intermediate level of proficiency with computers and current technology.
Nice-to-haves
- 2+ years of management experience managing a team of 15+ associates.
- 1+ years of experience in the banking/financial industry.
- 2+ years of experience working in a client service capacity.
- 2+ years of leadership experience.
- 1+ years call center experience.
Benefits
- Competitive benefits to support physical, emotional, and financial well-being.
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