Retail Cashier & Sales Floor Support - Tysons Corner Center

Nordstrom - McLean, VA

Full-time - Entry Level

McLean, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Store Support employee at Nordstrom plays a vital role in delivering exceptional customer service at the point of sale. This position involves assisting customers with transactions, providing information about products and services, and maintaining a visually appealing store environment. The ideal candidate is passionate about fashion, energetic, and enjoys engaging with customers to enhance their shopping experience.

Responsibilities

• Assist customers over the phone and at checkout with sales, returns, and other transactions while delivering amazing customer service.
• Keep the service quick, easy, and fun by listening to customer needs and sharing your love for fashion.
• Maintain the department in a 'runway ready' state, including straightening up, lightly cleaning, and restocking the cash wrap area and sales floor.
• Stay informed on key fashion trends and products to assist customers with purchase decisions.
• Build relationships with customers by informing them about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
• Support other areas of the store, including order fulfillment and order pick-up.

Requirements

• Ability to prioritize multiple tasks and requests from customers in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organization and follow-through.
• A knack for problem solving.
• Proficiency with computers and an interest in learning new computer applications.
• Ability to work a flexible schedule based on business needs.

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources