Retail Co-Manager

Full-time - Mid Level

Grandville, MI

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Duluth Trading Company Co-Manager ensures they lead their store team in delivering the Duluth Brand experience daily. The Co-Manager will lead the focus on achieving KPI's through proper hiring, staff development, merchandise presentation, operational excellence, inventory controls and asset protection.

Responsibilities

• Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
• Lead KPI initiatives through Associate training and development.
• Leads and maintains merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging, in addition to maintaining all current sales promotions.
• Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Directs team to ensure customer profile information is accurately recorded.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Recruit, hire, train, motivate and lead employees.
• Demonstrates professionalism, integrity and company values when addressing employees.
• Exhibits sound decision-making skills and performs with a minimum of supervision; is solution based.
• Provides clear and consistent feedback to employees on a regular basis. Coaches for performance.
• Assists Senior Store Manager in ensuring all Human Resource protocols and documentation are completed in a timely and efficient manner.
• Assist in goal setting process for Store leadership team.
• Adheres to all Company guidelines, policies and programs and sets a positive example.
• Is receptive and responsive to feedback.
• Identifies problems and opportunities to discuss with Senior Store Manager.
• Understands inventory and expense control.
• Leads team in handling of merchandise receipts and transfers quickly and accurately.
• Oversees visual merchandising of sales floor.
• Understands, executes, and trains all cash handling and reporting functions.
• Properly processes all register functions and ensures they are correctly followed in store.
• Ensures store is secured; responds to any alarms as directed.
• Ensures safety of employees and customers. Communicate concerns to Senior Store Manager, Talent Success Team, and Asset Protection.

Requirements

• 3+ years of retail experience
• 1+ years of experience of retail leadership
• Able to adapt in a growing and changing environment.
• Able to motivate and lead others.
• Strong problem-solving skills and the ability to make good decisions.
• Goal oriented and results driven.
• Exemplifies high standard of integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Ability to work a flexible shift including nights and weekends.
• Working knowledge of Microsoft Office 365.

Benefits

• Unlimited paid time-off
• 12-week full-pay parental leave
• Paid holiday time for the important observance of Martin Luther King Jr. Day and Juneteenth
• Flexible schedules