Retail Cosmetics Sales Beauty Advisor, Westshore - Flex

Part-time - Entry Level

Tampa, FL

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Retail Cosmetics Sales Beauty Advisor, you will play a crucial role in supporting the beauty needs of our customers while driving sales. Your primary focus will be to educate customers about our beauty products and help them feel beautiful and confident. You will build and nurture strong client relationships to meet sales goals, leveraging innovative selling ideas and comfortable communication methods, including virtual and phone interactions. Your responsibilities will include providing customer consultations, applying makeup, and demonstrating product usage. In this role, you will greet customers warmly and use your product knowledge to offer expert guidance tailored to their preferences. Building relationships with customers is key, as you will introduce them to beauty products and uncover their hidden needs. You will also be responsible for maintaining proper display and organization of inventory, utilizing our clientele program to connect with customers, and participating in sales-boosting events to achieve personal sales targets. Staying current with training through Macy's educational resources is essential, as is following hygiene standards and compliance procedures. Macy's offers an inclusive and challenging work environment, competitive pay, and benefits rooted in equity principles. You will have access to performance incentives, merchandise discounts, health and wellness benefits, a retirement savings plan with a 401k match opportunity, and fully-funded education benefits that may cover tuition, books, and fees. Additionally, you will have opportunities for continuous learning, career growth, and leadership development, along with paid time off and volunteer opportunities.

Responsibilities

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
• Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Keep proper display, organization, storage and restocking of inventory
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
• Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
• Use point of sale technology and applications to help in selling and fulfilling of customer orders
• Follow hygiene standards and asset protection control and compliance procedures

Requirements

• At least 1 year of customer service or selling experience required
• Good understanding of the beauty products you are selling
• Comfortable communicating with customers virtually, via phone, and in person
• Ability to build relationships with customers and achieve sales goals
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders
• Self-driven to keep up with Macy's beauty product knowledge and beauty trends
• Proficiency in vendor line(s) and beauty trends
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Partnership with the total Beauty team to drive sales and deliver the customer experience

Nice-to-haves

• Previous cosmetic or fragrance sales experience a plus

Benefits

• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities