Retail Cosmetics Sales Counter Manager - MAC, Sunrise - Full Time

Full-time - Entry Level

Massapequa, NY

General Merchandise Retailers

About the position

As a Counter Manager in the Macy's Cosmetics Department, you will play a pivotal role in managing all aspects of a cosmetics line. This includes coaching and leading a team of skilled Beauty Advisors, ensuring they are equipped to provide exceptional customer service and meet sales targets. Your responsibilities will involve engaging with customers to understand their beauty and style preferences, enhancing your creativity through consultations, and applying makeup and products to help customers achieve their desired looks. Your passion for beauty and your ability to inspire your team will be crucial in creating a vibrant and successful cosmetics counter. In this role, you will be responsible for inspiring teamwork to reach sales goals and elevate the customer experience. You will create lasting connections with customers who share a passion for cosmetics, beauty, and fragrance. Analyzing business performance will be a key part of your job, as you will review daily, weekly, monthly, seasonal, and annual sales results to develop strategies for improvement. You will also be tasked with developing and implementing business-driving events to achieve department goals, supervising the proper presentation and organization of stock, and ensuring compliance with hygiene standards. Your leadership skills will be essential as you guide your team to meet and exceed sales goals. You will work closely with vendors to optimize business outcomes and manage vendor events and promotions, ensuring they are executed effectively. Your ability to communicate clearly and collaborate with colleagues across departments will enhance the overall performance of the cosmetics line, making you a vital part of the Macy's team.

Responsibilities

• Manage all aspects of a cosmetics line, including coaching a team of Beauty Advisors.
• Engage with customers to learn about their beauty and style choices.
• Enhance creativity through customer consultation and product application.
• Inspire teamwork to reach sales goals and elevate the customer experience.
• Create lasting connections with customers passionate about cosmetics, beauty, and fragrance.
• Review and analyze business performance of sales results.
• Develop and implement business driving events to achieve department goals.
• Supervise proper presentation, organization, storing, and replenishment of stock.
• Sell merchandise through effective customer service techniques and professional selling skills.
• Meet and exceed personal and company sales goals.
• Work well with vendors to achieve the best business outcomes.
• Manage vendor events and promotions, including scheduling and execution.
• Maintain compliance with all hygiene standards.

Requirements

• 3 to 5 years of relevant work experience in cosmetics or retail management.
• Demonstrated ability to lead a team effectively, providing guidance and support.
• Proficiency in vendor line(s) and beauty trends.
• Capability to utilize metrics and analyze detailed reporting to develop action plans.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to think creatively and strategically to address business challenges.
• Careful attention to detail in handling daily tasks and examining reports.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of current beauty trends and products.
• Ability to manage multiple tasks simultaneously.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.