Retail Customer Service Associate

$36,192 - $41,600/Yr

FedEx - Costa Mesa, CA

Full-time - Entry Level

Costa Mesa, CA

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand customer needs and provide appropriate solutions. This role involves managing various store activities, including taking orders, providing product information, and operating equipment, while ensuring a high level of customer service and satisfaction.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take orders and provide accurate pricing and product information.
• Operate and maintain a variety of equipment, including printing and shipping tools.
• Assist in training new team members and support store functions as needed.
• Process financial transactions using a Point of Sale terminal (POS).
• Assemble parcels and prepare goods for shipping, ensuring proper handling and labeling.
• Maintain a clean and orderly retail environment, ensuring optimal performance of equipment and supplies.
• Stay current on retail merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Familiarity with printing, signs, and graphics products.

Benefits

• Dental insurance
• Tuition reimbursement
• Vision insurance