Retail Customer Service Associate

FedEx - Katy, TX

Full-time

Katy, TX

Couriers and Messengers

About the position

The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and recommending appropriate services while managing various store operations, including equipment maintenance and inventory management.

Responsibilities

• Deliver a positive customer experience by anticipating customer needs and providing solutions.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping, ensuring proper handling and labeling.
• Process financial transactions using a Point of Sale terminal, including cash handling.
• Maintain a clean and orderly retail store environment.
• Assist in training new team members and support store functions as needed.
• Stay current on retail merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail or customer service environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of printing, signs, and graphics products.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.