Retail Customer Service Associate

FedEx - Portage, MI

Full-time - Entry Level

Portage, MI

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and recommending appropriate FedEx Office services. The associate will also operate various equipment, manage production queues, and ensure the store is well-stocked and organized.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and follow supervisors' instructions.
• Maintain a clean and orderly retail store environment.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.