Retail Customer Service Associate

$35,984 - $42,224/Yr

FedEx - Park Ridge, IL

Full-time - Entry Level

Park Ridge, IL

Couriers and Messengers

About the position

The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and managing various store activities, including operating equipment and handling financial transactions. The Store Consultant plays a key role in ensuring a positive customer experience while maintaining store operations and adhering to company policies.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs and provide solutions.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping items and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training store team members and follow instructions from supervisors.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to function in a fast-paced environment under substantial pressure.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement