Retail Customer Service Associate

$35,984 - $42,224/Yr

FedEx - Pikesville, MD

Full-time - Entry Level

Pikesville, MD

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand customer needs and provide appropriate solutions. This role involves managing various store functions, including taking orders, providing product information, and operating equipment, while ensuring a high level of customer service and satisfaction.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs and suggest alternatives.
• Take orders and provide pricing and product information to customers.
• Operate and maintain a variety of equipment, including printing and shipping tools.
• Assist in training store team members and follow instructions from supervisors.
• Process financial transactions using a Point of Sale terminal (POS).
• Assemble parcels and prepare goods for shipping, ensuring proper handling of items.
• Maintain a clean and orderly retail store environment.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in leadership roles is preferred.

Benefits

• Dental insurance
• Tuition reimbursement
• Vision insurance